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C.V. Overview

About Me

I’m a pragmatic and personable leader that believes in building strong teams to facilitate success. I have a very high attention to detail, and I am outcome driven with years of proven experience across a wide range of industries and roles in the technical space. I thrive on utilisingtechnology to deliver meaningful change to businesses and support their rapid growth with solid technological foundations.

Brief Work History

Nexon Asia Pacific

Position: Technical Account Manager / Senior Engineer
Time in Role: JUL ‘23 - Present
Overseeing technical operations and delivery for 3 local entprise clients. Managing planning, escalations, and reporting to key stakeholders, as well as technical leadership and excalation point for both internal and external dedicated teams.

Scenic Tours

Position: Global Director of IT
Time in Role: APR ‘19 – JUN ‘22
Leadership of 6 departments and 30+ staff in global travel enterprise. Annual budgeting of OPEX and CAPEX, creation of IT strategic plan, C-Suite presentation, vendor management, and business case development.

Elite ITMS

Position: Director / Constultant
Time in Role: SEP ‘17 – OCT ‘19
Independent consultant managing projects for Local Council and local enterprise finance client, along with strategic planning, process improvement, solution design and business analysis for a range of SMB clients.

Dynamic Business Technologies

Position: Service Manager
Time in Role: SEP ‘13 – SEP ‘17
Manage daily operations for a busy managed service provider servicing over 200 clients. Train and mentor staff, develop and track KPI’s, client complaint handling, billing approval, and overview of pre-sales and project works.

Position Experience

While I have been in the indutry for 20+ years, I have often held roles that utilise multiple skillsets at once.
Management / Leadership - 11 Years
Project Management - 14 Years
Solution Design - 18 Years
Technical Hands-On - 22 Years

Proven Skills

  • Leadership
  • Vendor Management
  • Strategic Planning
  • Technical Analysis
  • Training and Adoption
  • Reporting / Presenting
  • Project Management
  • Commercial Acumen
  • Critical Thinking
  • Cloud Technologies
  • Solution Design
  • M365 Suite

Education

  • ITIL Foundations v3
  • PRINCE2 Practitioner
  • PROSCI Change Management Fundamentals
  • INE eJPTv2 Junior Penetration Tester
  • INE ICCA Cloud Associate
  • ThreatLocker Cyber Hero

Contact Details

e: topher.burchell@gmail.com
p: +61 431 049 180
w: LinkedIn

References are available apon request.